Privacy Policy

1. Introduction

Welcome to Xenovio
We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website hosted on Wix.

By using our website, you agree to the collection and use of information in accordance with this policy.

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2. Business Information

Business Name: Xenovio
Email: xenoviobusiness@gmail.com

If you have any questions about this Privacy Policy or your personal data, you may contact us using the details above.

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3. Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

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Personal Identification Information

• Name

• Email address

• Phone number

• Billing and shipping address

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Payment Information

Payments are processed securely through third-party payment providers such as PayPal and major credit card processors. We do not store your full credit card details.

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Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on pages

• Referring websites

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4. How We Use Your Information

We use the information we collect to:

• Process and fulfil customer orders

• Arrange product delivery through our third-party suppliers

• Provide customer support

• Improve website performance and user experience

• Communicate order updates and promotional offers (if you opt in)

• Prevent fraudulent transactions

• Comply with legal obligations

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5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

Cookies may be used to:

• Remember your shopping cart items

• Store your preferences

• Analyse website traffic

• Improve website functionality

You may disable cookies through your browser settings, although this may affect certain website features.

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6. Third-Party Service Providers

To operate our online store and fulfil orders, we may share certain personal information with trusted third-party providers, including:

• Website hosting services through Wix

• Payment processors such as PayPal and credit card providers

• Dropshipping suppliers and logistics partners responsible for packaging and delivering your order

• Email and marketing service providers

• Analytics tools used to improve our website

These third parties only receive the information necessary to perform their services and are required to protect your personal data.

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7. International Data Transfers

As we sell products internationally and work with global service providers and suppliers, your personal data may be transferred to and processed in countries outside your own.

When transferring personal data internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws, including the General Data Protection Regulation.

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8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders

• Maintain business records

• Resolve disputes

• Comply with legal obligations

When personal information is no longer required, we will securely delete or anonymize it.

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9. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation, including the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your personal data

• Restrict or object to certain data processing

• Request transfer of your personal data (data portability)

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details provided above.

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10. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

All payment transactions are encrypted and processed securely through trusted payment gateways.

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11. Children's Privacy

Our website and products are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

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13. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority or supervisory authority in your jurisdiction.

For individuals located in the European Union, this includes the relevant authority responsible for enforcing the General Data Protection Regulation.

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14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Xenovio
Email: xenoviobusiness@gmail.com