Shipping Policy
Last Updated: 15/03/2026
Thank you for shopping with Xenovio. This Shipping Policy explains how orders are processed and delivered.
1. Order Processing
All orders are processed within 1–2 business days after payment has been confirmed.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Locations
We currently ship to customers within Australia and to many countries worldwide.
If we are unable to ship to your location, you will be notified before your order is completed.
3. Estimated Delivery Times
Delivery times vary depending on your location and international shipping conditions. Most orders typically arrive within 10–25 business days.
Please note that delivery times are estimates and may vary depending on customs processing and logistics conditions.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email which allows you to monitor your shipment’s progress.
Tracking information may take several days to update after the order has been dispatched.
5. Shipping Costs
We offer free worldwide shipping on all orders unless otherwise stated on the product page.
All shipping costs are included in the price displayed at checkout.
6. Shipping Delays
Shipping times are estimates and may vary depending on destination, customs processing, and international logistics.
Delays caused by shipping carriers, customs clearance, or other factors outside our control are not eligible for refunds.
7. Lost or Delayed Packages
If your package appears to be lost in transit, please contact us at [COMPANY EMAIL] with your order number.
We will work with the shipping carrier to investigate the issue and assist in resolving the situation.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Xenovio
Email: xenoviobusiness@gmail.com