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Refund & Return Policy

Last Updated: 15/03/2026
 

Thank you for shopping with Xenovio. We want you to be satisfied with your purchase. This policy outlines the conditions for returns, refunds, and replacements.
 

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • The product must be in the same condition that you received it.

  • Proof of purchase must be provided.

To initiate a return, please contact us at xenoviobusiness@gmail.com with your order number and reason for return.
 

2. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

We will arrange a replacement or refund where appropriate.
 

3. Refunds

Once your return request has been reviewed and approved, we will notify you of the outcome.

If approved, refunds will be processed back to your original payment method within 5–10 business days, depending on your payment provider.

Payments made through PayPal or credit card providers may take additional processing time depending on the provider.
 

4. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Because some of our products ship directly from international suppliers, return shipping addresses may vary. Our support team will provide the correct return instructions after reviewing your request.
 

5. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or damaged by the customer

  • Items returned without prior approval

  • Products missing original packaging or components
     

6. Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.
 

7. International Orders

Shipping times are estimates and may vary depending on destination, customs processing, and international logistics. Delays caused by shipping carriers, customs clearance, or other factors outside our control are not eligible for refunds.
 

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Xenovio
Email: xenoviobusiness@gmail.com

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